Jot  logo
Jot  logo

All articles

Orders

Where is my order?

Once your order has been fulfilled, you will immediately receive an email with your tracking information. Most packages deliver within 3–5 business days.If your package is marked "delivered," but is nowhere to be found, there is still hope. Sometimes

What should I do if my shipping address is incorrect?

If you notice your shipping address is incorrect after you have ordered, please reach out to our support team at [email protected] as soon as possible. Our warehouse moves quickly and we cannot make any edits to orders once they have been fulfilled, so th

How do I edit my order?

If you need to make changes to an existing order, please reach out to our support team at [email protected] as soon as possible. Once an order has been fulfilled, we are not able to make any edits, so the sooner you reach out, the better.

How do I add a promo/discount code to my order?

If you have a promo code or discount coupon code, it's easy to add it to your order:. 1. On a mobile device: Add the desired items to your cart, click "Show order summary" at the top, then add your code to the discount code section. 2. On desktop: Ad